FAQ's - Frequently Asked Questions

(Q.) Can I return my jewelry purchase for a full refund? 
(A.) No. I only do exchanges within 30 days of a purchase. You are responsible for postage and insurance of item. I will pay for the postage and insurance when sending the new shipment back out to you. Fair enough? 

(Q.) How does Dawn's Artisan Jewelry ship? 
(A.) Almost all jewelry will be shipped 2-3 business day. Please allow 2-3 days (for packing and sending out) and then 2-5 business days for your shipment to arrive. If you desire faster shipping, please select next day air. Your creation will be shipped that day or the next when next day air is selected. Pieces can't be created any faster, but they can be shipped faster.

If we are at an art show, I will do my best to ship either at the art show or immediately following. But again, if you're needing something immediately then please message me and/or select next day air. 

(Q.) How will I be notified of shipment? 
(A.) You will receive notification through our Shopify shipment the day it is shipped. A tracking number will be supplied through the email address that you supplied when you purchased. 

(Q.) Do you charge shipping? 
(A.) Currently shipping is free on all creations $150 and over. All orders under $150 are shipped for $6.99 (2-3 day)

(Q.) Do you ship internationally? 
(A.) Yes. We are now shipping to many countries in the world. Any that have mail service. 

 

(Q.) Do you have an installment plan?
(A.) Yes! Afterpay is our official partner. Any of my pieces are eligible. Just click on the Afterpay links underneath the product description and you will see the payments will be split up 4 individual monthly payments. The first payment is initially charged upon completion of order. Please skip express payment and select Viabill on the last page of the cart payment process. Your order will be processed immediately upon acceptance from Afterpay. So now you can safely purchase more for less up front. 

(Q.) Are necklaces available with different size chains? 
(A.) Yes. Just message us we have many sizes that will fit your needs. 

(Q.) What if my jewelry purchase breaks or in need of repair? 
(A.) I guarantee my workmanship for up to 2 years. If something breaks email nathan@dawnmiddleton.com to get our shipping address and then ship it back (please make sure it is issured for original sale value. 

(Q.) I have my own stones or jewelry that is missing stones, do you create jewelry from that? 
(A.) No. I design and create jewelry that is one-of-a-kind, that is in my heart, and that way there isn't anything that gets in the way of that. :) 

(Q.) Do you repair other artist's jewelry or jewelry store jewelry? 
(A.) No. But if any of my creations within 30 days of arrival in your hands are defective or they are broken, please message me. If you find a defect in craftsmanship, then by all means message me and I will repair for free. 

(Q.) What comes with my order? 
(A.)If you order pieces under $100 you receive a small polishing cloth and anti-tarnishing square pack in small zip lock bag with all sterling silver and bronze orders. You also receive a bio-degradable box and gift bag. For orders over $100 we include a high end polishing cloth valued at $10 along with the bio degradable linen gift bag. 

Note: Be sure not to wash the polishing cloth as this will wash off the cleaning agent that is contained within.